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Customer Service

HEATMASTER, Inc. has a commitment to customer service that is outstanding in our industry. We take pride in doing all that we can to insure our customers receive the best, in the product we make. Our customer service department accepts and returns calls on the same business day nearly 100% of the time. Any part that is needed is shipped with 24 hours of the order. In most cases,

Our Products

Vented Gas Logs

Vent-Free Gas Logs


Outdoor Fireplaces

Vent-Free Fireboxes

Fire Pits

our experienced customer service department can answer questions and take care of most items while you are on the phone. We have heard from many sources, about the quality of our customer service. You can be sure, HEATMASTER, Inc. will do its best to make sure you speak well of the products we make.

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